Comment from President & CEO
Transcom’s vision, to make life simpler by creating smarter people experiences, is a promise and an obligation to our employees, our clients, and our clients’ customers. In 2018, we manifested this by transforming into a more innovative, customer-centric and people-driven organization, looking not only how we could improve the day-to-day life for our people but also advance as a sustainable business.
Sustainability has always played an essential part in our corporate strategy, business culture, and daily operations. Since 2013, our efforts are formalized in the program Transcom Cares, which focuses on people development, equality & diversity, and community engagement. Through this program, our talented people support their local communities, co-workers in need, and the environment through volunteering, influencing, and supporting our corporate donations.
Our 27,000 employees serve over 200 international clients from over 50 contact centers in 21 countries. We are the voice of our clients – a global service partner who combines passionate human talent with intelligent technology. Every day, we handle over 1.5 million interactions on their behalf. It is of utmost importance that we operate at the highest ethical standards and safeguard their customers’ information. Moreover, it is equally important that we keep up with development and seize the opportunities that digitalization brings, including further developing our people’s skills.
We are proud of the role we play in the lives of current and former employees. Providing a platform for career development for young talents, our customer care specialists learn to strengthen their communication and technology skills in a dynamic environment. Hiring thousands of people every year across the globe, it’s imperative to us to be an equal opportunity employer, ensuring a diverse and gender balanced workforce throughout our operations. We have long been successful in our employee equality, and are improving our efforts in senior management.
In 2017, Transcom addressed the Sustainable Development Goals (SDGs), focusing on goals 5; Gender Equality, 8; Decent Work and Economic Growth, 10; Reduced Inequalities, 12; Responsible Consumption and Production, and goal 17; Partnerships for the Goals. This year, we have intensified this work, communicating what we are doing and what we are aiming to do going forward.
Striving to be a sustainable business with a minimal negative impact on our people, our local communities and the global environment is a sound basis for smarter people experiences, not only today but for the future. I am pleased to present our efforts and results in the Transcom sustainability report 2018.
President & CEO