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Passionate about creating smarter people experiences every day

Agnese Cotardo Apr 21st, 2017 Innovation

Improved customer experience and reduced cost through speech analytics


Speech analytics is one of the fastest growing tech segments in the contact center market. This is a technology that delivers rapid insight into a range of improvement opportunities, base...

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Fernando Oliveira Aug 18th, 2014 Business & Performance

How to transform an inbound support service from a cost into a profit generator


About 18 months ago, one of our clients launched a new inbound service, designed to handle technical support. As in most of the support services we handle for this client, this project in...

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