In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...
Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...
Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...
The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...
In May 2015, one of the world’s largest travel operators became our client. The company, which operates exclusively online, offering leisure solutions and ideas to millions of users world...
Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...
Northern Europe's largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry. During th...
Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazin...