Transcom Italia wins Customer Relationship Management Award
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
The Internet of Things changes the dynamics of the Customer Experience
The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....
Take the challenge with Transcom Poland
This year, we made a decision to implement the “Take the challenge” program in Transcom Poland. The aim of the program was to raise the need of sharing knowledge and ideas within the comp...
Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
Contact Center Academy Annual award 2015 – Croatia
A Transcom Osijek employee won third place in the category Best Customer Service Representative For a few years in a row, the Contact Center Academy of Croatia has organized a contest i...
A cross-country coaching project raises the level of customer satisfaction reported in multilingual contact centers
Transcom is a multinational company with a major global presence and offices in 21 countries on five continents. We offer customer care, sales and technical assistance services in 33 lang...
Having customer focus
Ensuring that Transcom is bolstering its customer experience is a top priority for Cheryll Aganda. Moving from the warm tropical Philippines to the freezing temperatures in Sweden may se...
Innovation in all channels
The rapid digital transformation affects all industries. With more products and more complex services, the demands are increasing for a flexible customer service that can serve all channe...
Transcom Spain awarded at the Platinum Contact Center Award 2016
Transcom has, once again, been recognized with several prizes granted by the Contact Center Magazine in one of the most prestigious customer care galas in Spain: the Platinum Contact Cent...
How personalized services can improve the customer experience in a new Smart Digital Ecosystem
Customer Experience is a pervasive question that extends into the world of Contact Centers. Today it is vital for services offered to satisfy the needs of increasingly attentive, demandin...