Transcom's Virtual Agent solutions
As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...
The Internet of Things changes the dynamics of the Customer Experience
The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....
Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
LeonarDo @ work – Transcom pilot projects to improve Customer Experience
In recent years, continuous transformation, evolving technology and huge social media growth have exponentially increased customers' influence over your brand and radically modified the w...
Transcom finalizes multi-lingual customer service transition for an innovative e-commerce provider
Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...
The best customer experience for Italian business travelers starts in Tunis
Early this year, Transcom Tunis officially launched a new customer care service for one of Italy’s biggest travel companies. As partner and founding member of a worldwide network that un...
Grand slam for Transcom Netherlands in client’s global customer service award
For a valuable client in the logistics market, Transcom Netherlands received two awards in the "2014 Global Customer Service Competition". The award was announced March 25 during a yearly...
Transcom Norway site gets all time high Customer Overall Satisfaction score in June 2014
Transcom Norway's Rolvsøy site delivers good Customer Overall Satisfaction results every month. There has recently been further improvement and Customer Satisfaction score reached 87.3% ...
Transcom Poland delivers top-level customer service to mobile operator
In the difficult battle for market leadership big companies, global corporations and well-known corporate brands more and more often recognise that customer satisfaction is the base for t...
Summer Games at Transcom Groningen
In a non-Olympic year, our Team Leaders at the DSL Department for one of our clients decided to organize their own Summer Games. During August and September all agents engaged in a multif...