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Passionate about creating smarter people experiences every day

Debora Mendola May 3rd, 2017 Innovation

Playing it cool in the connected world


The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...

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Emanuele Vitale Nov 23rd, 2016 Perspectives

The Internet of Things changes the dynamics of the Customer Experience


The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....

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Valentina Mikanović Oct 26th, 2016 Business & Performance

Contact Center Academy Annual award 2015 – Croatia


A Transcom Osijek employee won third place in the category Best Customer Service Representative  For a few years in a row, the Contact Center Academy of Croatia has organized a contest i...

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Martijn Steenbergen Mar 31st, 2015 Business & Performance

Grand slam for Transcom Netherlands in client’s global customer service award


For a valuable client in the logistics market, Transcom Netherlands received two awards in the "2014 Global Customer Service Competition". The award was announced March 25 during a yearly...

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Roberto Boggio Mar 11th, 2015 Perspectives

Customer service – a strong growth driver in e-commerce


In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...

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Eszter Berze Oct 16th, 2014 Business & Performance

Partnering with a client to expand in new markets in Asia


For some years now Transcom Budapest has been providing customer service for one of Europe’s top online travel agents. A highly specialized team offers assistance in 12 languages to the t...

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Matteo Ferrari Sep 5th, 2014 Business & Performance

The world’s leading eyewear brand chooses Transcom to set its sights on the future


At the end of a tender process that involved the world’s top players in the contact center industry, the company that represents Italian global excellence in the eyewear sector has chosen...

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Aija Urbiņa Jan 8th, 2014 People

Ten useful pieces of advice on how to stay positive!


Every day, our customer service representatives (CSR) deal with different kinds of customers - happy and polite, as well as not so happy and polite at all. To get rid of negative emotions...

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