Playing it cool in the connected world
The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...
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The Internet of Things changes the dynamics of the Customer Experience
The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....
Contact Center Academy Annual award 2015 – Croatia
A Transcom Osijek employee won third place in the category Best Customer Service Representative For a few years in a row, the Contact Center Academy of Croatia has organized a contest i...
Grand slam for Transcom Netherlands in client’s global customer service award
For a valuable client in the logistics market, Transcom Netherlands received two awards in the "2014 Global Customer Service Competition". The award was announced March 25 during a yearly...
Customer service – a strong growth driver in e-commerce
In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...
Partnering with a client to expand in new markets in Asia
For some years now Transcom Budapest has been providing customer service for one of Europe’s top online travel agents. A highly specialized team offers assistance in 12 languages to the t...
The world’s leading eyewear brand chooses Transcom to set its sights on the future
At the end of a tender process that involved the world’s top players in the contact center industry, the company that represents Italian global excellence in the eyewear sector has chosen...
Ten useful pieces of advice on how to stay positive!
Every day, our customer service representatives (CSR) deal with different kinds of customers - happy and polite, as well as not so happy and polite at all. To get rid of negative emotions...