Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
Customer service – a strong growth driver in e-commerce
In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...
A win-win agreement with leading Italian mobile operator creates added value for client and Transcom employees
One of Transcom Italy's main clients is a major international telecommunications operator, with over 30 million active SIM cards in Italy.
What makes a company great is the customer service it offers
Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the...
Delivering special service to ensure telecom customer satisfaction
At Transcom we always try to adapt our resources to our clients' needs. One example: the added-value services we deliver from our San Fernando site for a leading telecommunications operat...
Consolidation of the partnership with an innovative broadband provider: the new contract crowns a success story
Transcom Italy began working with this client in 2010, managing customer care and retention activities from the Bari site. As time passed, good results and client relations gradually drov...
It's all about Outstanding Customer Experience!
TL Offsite is an annual Transcom Lithuania team-building event where all the Team Leaders, Business Managers and Training and Quality Managers from the Vilnius and Kaunas sites meet to le...
Congratulations, Transcom Philippines!
From its humble beginnings in 2004, with just 40 staff in the Philippines, Transcom has grown to be a competitive force in the country. Four years ago the regional leadership team sat dow...