Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) mark...
One of Transcom Italy's main clients is a major international telecommunications operator, with over 30 million active SIM cards in Italy.
Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the...
At Transcom we always try to adapt our resources to our clients' needs. One example: the added-value services we deliver from our San Fernando site for a leading telecommunications operat...
Transcom Italy began working with this client in 2010, managing customer care and retention activities from the Bari site. As time passed, good results and client relations gradually drov...
TL Offsite is an annual Transcom Lithuania team-building event where all the Team Leaders, Business Managers and Training and Quality Managers from the Vilnius and Kaunas sites meet to le...
From its humble beginnings in 2004, with just 40 staff in the Philippines, Transcom has grown to be a competitive force in the country. Four years ago the regional leadership team sat dow...