Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the...