Transcom's Robotic Process Automation solutions
Digital transformation is heading the corporate agenda. Hardware and computers are becoming faster and less expensive while software becomes significantly more sophisticated. These factor...
Transcom's Virtual Agent solutions
As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...
Improving user CX with a Speech Analytics project from Transcom.
In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...
Transcom selected to provide customer assistance for the new famil.care service
Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...
Customer care in a digitalized world
“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. They are not exactly alone in highlighting ...
Transcom Italia launches gamification project to increase service quality and improve user experience
Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...
Transcom Italia wins Customer Relationship Management Award
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
Transcom successfully handles peak traffic in 11 countries for an international client
Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...
The Internet of Things changes the dynamics of the Customer Experience
The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user....
A cross-country coaching project raises the level of customer satisfaction reported in multilingual contact centers
Transcom is a multinational company with a major global presence and offices in 21 countries on five continents. We offer customer care, sales and technical assistance services in 33 lang...