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Passionate about creating smarter people experiences every day

Kelvin Dodd Aug 18th, 2015 Business & Performance

Transcom Sweden offer agents Workforce Management on their smartphone


I am very pleased to announce that we have recently implemented a revolutionary app for Transcom’s agents in Sweden starting in Eskilstuna. The mobile app allows agents to access their in...

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Christian Hultén Aug 27th, 2014 Innovation

From Contact Center to Engagement Center


The contact center industry has over the past 20 years gone through some significant changes and developments. Many of us have experienced, and been part of, the introduction of new tools...

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Siva Subramaniam Aug 11th, 2014 Business & Performance

Transcom Philippines wins 2014 Frost & Sullivan Excellence Leadership Award


Another proud moment for Transcom Philippines for being the winner of 2014 Frost & Sullivan Philippines Contact Center Outsourcing Growth Excellence Leadership Award! The Philippines ...

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Dirk Werner Mar 24th, 2014 Business & Performance

Transcom Germany handles multichannel support for market leading GPS products


For more than three years now, Transcom Germany’s team in Halle has handled the customer support for one of our client’s GPS devices and smartphone apps. During this time, we have built a...

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