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Siva Subramaniam Aug 11th, 2014 Business & Performance

Transcom Philippines wins 2014 Frost & Sullivan Excellence Leadership Award


Another proud moment for Transcom Philippines for being the winner of 2014 Frost & Sullivan Philippines Contact Center Outsourcing Growth Excellence Leadership Award! The Philippines ...

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Dirk Werner Mar 24th, 2014 Business & Performance

Transcom Germany handles multichannel support for market leading GPS products


For more than three years now, Transcom Germany’s team in Halle has handled the customer support for one of our client’s GPS devices and smartphone apps. During this time, we have built a...

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Peter Paul Perez Mar 5th, 2014 Perspectives

Knowledge Management in the Customer Care Management Industry


One service that is fast gaining a foothold in the customer care management Industry is Knowledge Management (KM). A recent study shows that 70.1% of companies are institutionalizing KM i...

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