Contact centers: Does age really matter?
The vast majority of people in our industry are young. Our San Fernando contact center illustrates this nicely. There are 1735 employees at this center and the average age is 35.2. We enj...
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Bruises and laughter
So, did we find the Team Spirit? Honestly, I think we did! We had an amazing day at Boda Borg and everyone was all cheerful and excited. It was the perfect way to get to know each other b...
Go Team Spirit, Go!
If you have good team spirit, you will probably work as a team. To prevent backlog, queues and to deliver outstanding customer experience, everyone has to do their best at all times. Grou...