Take the challenge with Transcom Poland
This year, we made a decision to implement the “Take the challenge” program in Transcom Poland. The aim of the program was to raise the need of sharing knowledge and ideas within the comp...
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A cross-country coaching project raises the level of customer satisfaction reported in multilingual contact centers
Transcom is a multinational company with a major global presence and offices in 21 countries on five continents. We offer customer care, sales and technical assistance services in 33 lang...
Transcom certifies seven new Lean Six Sigma Champions
Hundreds of companies around the world use Lean or Six Sigma methodology for product and process improvement to achieve financial performance breakthrough and increase customer satisfacti...
Building leadership in Transcom Atica
In the contact center industry, middle managers’ leadership can make the difference between success and failure of services and projects. In Transcom we deliver services that engage large...
Removing the fear of closing a sale
The moment of truth of any sales services is when the agent has to make the final question and ask for confirmation to close the deal. But it is also a loaded moment for most of the agent...
Making a career at Transcom
As mentioned in earlier posts, Transcom is one of the largest employers in Karlskoga, Sweden and often one of the first work experiences for many young adults there. It's a nervous and, a...
Transcom Lithuania celebrates the annual Team Leader offsite
The Team Leader Offsite is an annual event where all Lithuanian Team Leaders and Quality Specialists meet in order to strengthen the bond with Transcom, to get a deeper understanding of o...
Listening workshops at Transcom San Fernando improve customer experience
Inspired by the quote “We have two ears and one mouth so that we can listen twice as much as we speak, Transcom San Fernando decided to organize “Listening workshops” for our agents. The ...
Transcom Lima is growing
Since December 2013, our site in Lima has experienced an increase in operations via new outbound services to clients in sectors such as telecom, insurance, NGOs and entertainment. This gr...
Transcom Netherlands celebrates the success of their forth MBO Graduates
Since March 2012, Transcom Netherlands have been offering our employees and flex personnel of Unique (Transcom’s partner) in Groningen the opportunity to take vocational courses for the p...