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Passionate about creating smarter people experiences every day

Gianluca Gemma Oct 9th, 2017

Addressing global markets? You need a multilingual customer service


Imagine you’re shopping on a global ecommerce website, browsing and adding items to your cart. Whether you are buying an exotic holiday, a fashionable pair of shoes or just a blender, you...

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Matteo Ferrari Oct 4th, 2017 People

Onboarding programs at Transcom Serbia: breakfast meeting with the Country Manager


It is a fact that a company is only as good as its ability to retain its employees, and phenomenal visions are irrelevant without phenomenal people, right? It is up to the management and ...

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Massimiliano Macchia Sep 19th, 2017 Business & Performance

Transcom selected to provide customer assistance for the new famil.care service


Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...

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Roberto Boggio Jun 2nd, 2015 Innovation

Transcom honored at Frost & Sullivan's Best Practices Awards in London


Following April’s announcement that Transcom received the Frost & Sullivan 2015 Visionary Innovation Leadership Award in Europe, we had been invited to attend the “2015 Growth, Innova...

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Roberto Boggio Feb 24th, 2015 Business & Performance

Transcom Italy wins award for “Best contact center outsourcing partner in 2014”


The prestigious award was awarded on February 12 by a panel of experts appointed by the CMMC Club, an Italian association that brings together companies and professionals working in the c...

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Magdalena Derek Aug 13th, 2014 Business & Performance

Transcom Germany’s expertise contributed to keeping client’s customer satisfaction at top levels for 16 months


One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...

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Stefania Gaetani Aug 7th, 2014 Business & Performance

Contact center service quality in Europe; a standard Transcom’s quality team promoted and helped to define


When tackling the subject of contact center quality, national and European standards provide the benchmark for ensuring that users receive the best customer experience.

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Walter Spadoni Jul 10th, 2014 Business & Performance

Transcom’s second Hungarian site was inaugurated on July 4 in Szeged


Transcom recently opened its second operating site in Hungary, in downtown Szeged. The Grand Opening ceremony took place on the 4th of July in the presence of representatives from Transco...

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Roberto Boggio Jul 1st, 2014 Innovation

Transcom announces “LeonarDo 2.0.14” – a research and innovation program to improve the customer care process


Transcom has decided to invest in a new research and development project called “Smart Digital Ecosystem for Customer Experience Enhancement”. For simplicity’s sake we’ve renamed the proj...

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Hartmut Jaschok Jun 24th, 2014 People

Social services package at Transcom Germany helps employees balance work life and family


When Johan Eriksson announced “Transcom Cares”, our overarching Corporate Social Responsibility governance program last year, he stated the following:

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