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Frank van Vels Nov 14th, 2016

Transcom's contact centers in the Netherlands and Germany achieves COPC Certification


Transcom is very proud to announce that it has achieved certification to the COPC Outsource Service Provider (OSP) Standard, Version 5.2, for its contact centers in Groningen (Netherlands...

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Tanja Lohrmann May 18th, 2016 Business & Performance

Transcom demonstrates its global expertise to the German market


At the end of February 2016 the CCW fair took place at Berlin’s Estrel Convention Center. The CCW is Europe’s leading industry event for call center management as it offers a unique combi...

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Tanja Lohrmann Jan 14th, 2016 Business & Performance

Transcom Halle moves to new premises to meet growth and market demand


Transcom Germany’s second site in Halle was established in 2001 and after 14 years the office has relocated to another district in town. The new site is situated in a residential area in ...

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Daniel Illmann Nov 26th, 2015 Innovation

How video tutorials improve customer experience and cut costs


For the last five years, Transcom Germany has been working with a leading satellite navigation brand, offering first and second level technical assistance to drivers who buy a GPS unit. W...

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Tanja Lohrmann Jul 22nd, 2015 People

Transcom Germany’s City Cycling team shows ambition and health consciousness


  “City Cycling” ("STADTRADELN") is a European initiative from the Climate Alliance. Members of the Climate Alliance support the reduction of CO2 emissions and stand up for climate protec...

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Tanja Lohrmann Jun 18th, 2015 Business & Performance

Transcom stands out at Call Center World 2015 as it celebrates growth in Germany


The CCW 2015 took place at the Estrel Convention Center in Berlin in the end of February. The 17th edition of Europe’s largest fair for customer service, call center and communication has...

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Hans-Rainer Michels Sep 18th, 2014 Business & Performance

Transcom Halle arranges its own championship within the context of the FIFA World Cup


  The floors of Transcom Germany in Halle have looked different lately.

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Magdalena Derek Aug 13th, 2014 Business & Performance

Transcom Germany’s expertise contributed to keeping client’s customer satisfaction at top levels for 16 months


One of Europe’s fastest growing telecom operators has been a client at Transcom for more than ten years. We serve this client in several European markets, each of which has its own charac...

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Hartmut Jaschok Jun 24th, 2014 People

Social services package at Transcom Germany helps employees balance work life and family


When Johan Eriksson announced “Transcom Cares”, our overarching Corporate Social Responsibility governance program last year, he stated the following:

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Dirk Werner Mar 24th, 2014 Business & Performance

Transcom Germany handles multichannel support for market leading GPS products


For more than three years now, Transcom Germany’s team in Halle has handled the customer support for one of our client’s GPS devices and smartphone apps. During this time, we have built a...

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