Passionate about creating smarter people experiences every day

The moment of truth of any sales services is when the agent has to make the final question and ask for confirmation to close the deal. But it is also a loaded moment for most of the agent...

Twelve years ago, in Transcom Isla Sicilia we launched a service to support of our client's employees in all HR related questions. The client is one of the largest global financial instit...

“Lean” thinking has many practical applications for reaching a goal, also in our industry. Today, I would like to talk about how a “Lean Customer Experience Journey” can be used to create...

2013 was a challenging year for many people in Spain and Portugal, not least because of high unemployment. In this context, the continued expansion of Transcom’s operations in these marke...