Adding value in employee care service
Twelve years ago, in Transcom Isla Sicilia we launched a service to support of our client's employees in all HR related questions. The client is one of the largest global financial instit...
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Transcom Spain explores Customer Experience together with our clients
At Transcom’s site in Madrid, we wanted to deepen the relationship with our clients and demonstrate our knowledge within customer experience and the value-added services that we can offer...
Knowledge Management in the Customer Care Management Industry
One service that is fast gaining a foothold in the customer care management Industry is Knowledge Management (KM). A recent study shows that 70.1% of companies are institutionalizing KM i...