Transcom and AtHand will partner in bringing gamification solutions to clients worldwide, combining game elements with business information or another non-game context.
“During the past year, we deployed AtHand’s gamification solution for over 2,000 agents in our call centers. We are excited about the results, from increasing speed to proficiency of new hires to tangible performance improvements on key metrics like customer satisfaction (NPS) and first call resolution”, says Stefan Berg, Chief Technology Officer at Transcom.
Transcom has built up an experienced game master team for effectively tailoring and deploying the game to specific client situations.
“By formalizing the partnership, we are even better positioned to advise our clients and implement appropriate solutions, to engage and energize employees, leading to smarter experiences for our clients and their customers”, says Stefan Berg.
"We could not have wished for a better partner than Transcom. Their extensive experience in customer care and impressive list of global clients, and their interest in driving the digitalization agenda for the customer care sector combined with our belief and experience in the power of play will bring benefits to clients across sectors and geographies. We are very excited about continuing to develop the partnership for many years to come", says Marcel Mens, Founder of AtHand.
For more information, please contact
Stefan Berg, Chief Technology Officer Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.