Location: USA, Greenville, SC
Job category: Customer Service Representative (CSR)
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance
What's in it for YOU!
• $15.00 per hour, starting pay rate
• Position as a Transcom employee (not an independent contractor)
• Computer for this role is provided by Transcom
• Paid Vacation
• Health Benefits for you and your family
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement
• Full gym - free to employees
• On-site market
• Free coffee
Join our Transcom Family as a Customer Service Agent - ONSITE in our NEW Greenville office!
In this full-time employee role, you’ll support our client’s customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you’ll also make outbound calls for appointment confirmations and rebookings. You'll support them with these services through phone, email, chat, and/or text.
What we are looking for:
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a call center environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Work onsite in the Greenville office
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Previous call center experience preferred
It is a requirement to work from the site: 650 Executive Center Dr. Greenville, SC 29615
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
We are growing our virtual footprint in North America and currently hiring for our new site located in Greenville SC. Be one of the first to work at our beautiful and conveniently-located office. Lots of amenities including, gym, mini market, and free coffee for all employees. We are just minutes from downtown off Roper Mountain Rd. We also provide an open and comfortable work space for your breaks and lunches. Property Management has a cafe.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
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