Location: USA, Greenville, SC
Job category: Customer Service Representative (CSR)
Language:
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance
Join our Transcom family as a Customer Service Agent - ONSITE in our NEW Greenville office!
In this full-time employee role, you’ll support our client’s customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you’ll also make outbound calls for appointment confirmations and rebookings. You'll support them with these services through phone, email, chat, and/or text.
$15.00 per hour, starting pay rate
Benefits - Medical, Dental, Vision, 401(k)
Paid Vacation Time
Computer equipment provided
Great Work/Life Balance while developing your career
Full gym - free to employees
On-site market
Free coffee
Food trucks on designated days
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a call center environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What's In It For You?
Position as a Transcom employee (not an independent contractor)
Computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Career advancement
Full gym - free to employees
On-site market
Free coffee
Food trucks on designated days
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Work onsite in the Greenville office
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Previous call center experience preferred
Location On-site
It is a requirement to work from the site: 650 Executive Center Dr. Greenville, SC 29615
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.
We are the voice of our clients. We are Transcom.
We are growing our virtual footprint in North America and currently hiring for our new site located in Greenville SC. Be one of the first to work at our beautiful and conveniently-located office. Lots of amenities including, gym, mini market, and free coffee for all employees. We are just minutes from downtown off Roper Mountain Rd. We also provide an open and comfortable work space for your breaks and lunches. Property Management has food trucks on-site twice a week.
We are passionate about people and look forward to meeting you!
Share this job