Job category: Other positions
The role of the Contact Center Business Analyst is to apply analytical skills and understand related day-to-day business processes, select and evaluate processes that can be improved and document these processes for the Contact Centre Services product house in a clear, consistent and unambiguous manner. The Business Analyst is a bridge between the business (operation) and development teams (internal or vendor) with the ability to understand the viewpoints and needs of both teams and ensure smooth and documented communication.
The Business Analyst gains knowledge on the available platforms over time and should help selecting optimal solutions considering the process, available platforms and associated costs.
Required qualifications, knowledge and experience:
Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 22 countries and our vast network of on-site and remote agents.
We are passionate about people and look forward to meeting you!
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