Customer Service Representative - Dutch Speaker (M/F)

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: Dutch

We're Hiring!

Are you a brilliant person, with excellent communication skills and your goal is to work in a extraordinary multinational company? Do you want to be part of a company that truly makes a difference and makes people's lives a bit easier?

What we have for you!

  • Paid initial training;
  • Fixed salary + meal allowance;
  • Language bonus;
  • Work contract;
  • Integration into a solid, growing company;
  • Career Development;
  • Integration into a dynamic team;
  • Work in an environment that's multicultural, dynamic e motivating inside a company that renowned in the market.

Join our Transcom family as a Dutch Customer Service Agent!

  • Support through calls, e-mail and chat messaging through the company's platforms.
  • Support the client in technical and non-technical issues related to the service.
  • Logging of all requests/changes indicated by the client.

Transcom is a company committed to equality in opportunities for both men and women.

At Transcom, we are strongly comited to out clients and to our team. Everyday, someone starts their journey with Transcom, taking adavantage of their potential ans tgransforming it into skills for the future. At Transcom we are recognized for working hard, for working as a team and for helping eachother.  We advocate for positive and lasting change within our teams and community. We are Transcom. Here we care and support eachother. You are accepted just as you are starting from day one. And with the right mindset, there's no limit to what we can reach together.

What are we searching for?

  • To succeed in this position, you'll need to fill the following requirements:
  • Ability to show empathy in writing and speaking;
  • Good communication and argumentation skills;
  • Supporting the customer by find the best solutions to the quested presented to you;
  • Good computer working skill (Mandatory);
  • Spoken and written Dutch at a C1 or advanced level (Mandatory);
  • Spoken and written English at a B1 or intermediate level (Mandatory);
  • Time management skills and the ability to meet objectives;
  • Must reside within 30 KM from the center of Porto.

Job Requirements

  • Availability to work from Monday to Saturday;
  • Availability to work from 09:00 to 20:00.

How's life at Transcom?

Transcom is a multinational global specialist in customer experience that provides consulting, customer care, sales, technical support and debt collection services through our extensive network of contact centers and agents who work remotely. 

We are 30.000 specialists in customer experience in over 69 contact centers in 26 countries, providing services in 33 languages and global brand in a variety of industries.

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