Data Engineer

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists ambitious about making things work. We continuously evolve to be one step ahead by anticipating the newest technology and trends to improve the customer experience from reactive troubleshooting to active solution-finding. It is what we call Smarter People Experiences.
We are 27,000 customer experience specialists at 50 contact centers and a large network of home agents, delivering services to international brands in various industries across 20 countries in 33 languages. We are TRANSCOM!

Join us as a Data Engineer!

  • Taking ownership over the external-facing data pipelines that are integral to our success

  • Optimizing our offerings for efficiency and reliability at scale

  • Identifying areas of architectural improvement to remove the potential for human error

  • Collaborating with product and engineering teams to create innovative solutions to challenging problems

  • Building out a testing framework to ensure uptime and reliability of data pipelines

  • Understanding the analytics data we collect from our systems and how it relates to the business value being produced

What's in it for you!

  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: e-learning, training, and coaching on the job
  • Comfortable atmosphere and supportive team - we strive for collaborative, informal vibes
  • Opportunity to be innovative and pitch your ideas
  • Multicultural communication and best practice sharing
  • Benefits such as Additional health insurance, Multisport card, Hybrid work, etc.

.What we are looking for:

  • Degree in Computer Science or related fields

  • SQL knowledge is a must, as well as other programming languages such as (Python, Java, etc)

  • Experience in Cloud environments, especially Google Cloud Platform

  • Demonstrated experience with Apache Airflow and Apache Beam SDK are nice to have

  • Experience with serverless databases, such as Google BigQuery

  • Exposure to traditional ETL tools like SAP Data Services

  • REST API development experience

  • Extended experience with different relational and columnar databases

  • Experience with visualization tools (Business Objects, Looker, Tableau, others) is nice to have

  • Development practice following Agile methodology

  • Self-organized and responsible for task delivery, guaranteeing excellent quality, as well as delivery respecting deadlines

  • Superb problem-solving skills, with an analytical and data-driven mindset

  • Excellent communication skills and a team player attitude

  • Ability to work in a geographically and culturally diverse environment

  • Ability to meet deadlines and work under pressure

  • Ability to travel abroad if required and occasional off-hours availability

  • Fluency in English is a must (both written and spoken). Other languages are a plus

Personality profile:

  • You don’t like leaving questions unanswered and you love exploring/understanding data

  • You have relevant experience in creating pipelines for large data sets

  • You are passionate about crafting clean code and have a steady foundation in coding and building data pipelines (especially in Python)

  • You love to be the bridge between engineering and analysis to have an impact on the product

  • You are interested in optimizing workflows and maintaining backend systems

  • You seek to participate in continuous improvement efforts such as software development, planning, estimating, developing, testing

What Life at Transcom is like!

We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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