Job category: Customer Service Representative (CSR)
We believe the health and happiness of our people is central to our success as a business. Some of the perks of this job include great Team, private insurance, free fruit days and massages. Are you curious & nimble? You are in the right place! We are looking for just the right person to join our Transcom family, and just like in a family - we care about YOU!
What's in it for YOU!
Work experience in international company and multilingual team
Excellent atmosphere, friendly and diverse environment, teamwork
Flexible work environment and working schedule
Internal training and career opportunities
Wide range of financial and in-kind benefits
Fruit and massage days
Join our Transcom Family as Finnish speaking US Visa Process Advisor!
Become an expert and provide an outstanding experience to our customers
Assess the nature of product or service issues and resolve basic to complex problems of customers, through inquiries received via email and phone (and occasionally live chat).
Use a variety of modern communication channels to offer the best possible service
Administratively process the customer experience cases via different computer applications
What we are looking for:
Fluent in English and Finnish
Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
Must demonstrate strong communication and interpersonal skills
Requires basic software knowledge
Must be able to efficiently manage multiple tasks at the same time
Secondary school is required
It would be helpful to demonstrate these capabilities
Show responsibility in everyday tasks
Display personal and corporate integrity
What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
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