Global Senior Security Analyst - Manila, Philippines

Location: Philippines, Pasig- Tiendesitas

Job category: Information Technology (IT)


Transcom is looking for talented individuals like you to join our awesome team! Be the next Global Senior Security Analyst for our Transcom Pasig site.

Join our Transcom Family as a Global Senior Security Analyst!

Manage Transcom PCI DSS certification to ensure Transcom security Policies, Procedures and Standards are appropriately established and enforced.

  • Responsible for assisting Global CISO in the following components: 
  • Supervising and delivering the PCI DSS audit of Transcom, follow ups on remediations and changing requirements 
  • Audit responses that pertain to PCI, ISO and other regulatory requirements 
  • Managing the document framework of Transcom 
  • Annual review and renewal of the content of the Security Trainings of Transcom, and monitoring the delivery across the Globe 
  • Support the client based security assessments and client initiated external audits 
  • Support the local security scheme deliveries at cluster / client level (ISO ISMS, SOC2 as a minimum) 
  • Build strong collaboration with the security analysts 
  • Establishes a strong relationship with internal IT departments and clusters 
  • Collaborates with business operations and pre-sales IT bid managers to understand client security requests 
  • Support the IT Bids process 
  • Support the security / operational / data protection incident process 
  • Participation in client calls, client delivery process 
  • Support the budget allocation within the service portfolio of the department 
  • Manage vendors in the Global Security domain, deal with the renewals, new offers and business cases. 
  • Completes special security/PCI related tasks/projects as assigned. (Projects may be for Transcom centers around the world.)
What we are looking for:
To be successful in this role you must…
  • In depth knowledge and experience in security audit and PCI DSS, a minimum of 5 years progressive experience 
  • In depth knowledge Knowledge and experience with various security framework and regulatory assessment mechanisms such as COBIT, ISO, SOC2, NIST 
  • Knowledge in project management and at least 3 years experience in project delivery within the IT 
  • Knowledge of risk assessment processes 
  • Knowledge of network infrastructure, network protocols, platform environments, security monitoring, user provisioning and change management 
  • Knowledge on security countermeasures within the people - process - technology triangle 
  • Knowledge in personal data protection 
  • GDPR, CCPA and similar knowledge is a plus 
  • Knowledge of third party security tools and services such as anti-virus, security scanning (Qualys), web filter proxies, etc. 
  • Security designation such as CEH, CISSP, CISM, CRISC is a plus 
  • Audit experience and/or designation (CISA) is a plus 
  • Diploma/degree in Information Technology/Security or equivalent experience. 
  • Other professional certifications are a plus
  • Experience in telephony, network, and applications in a contact center environment 
  • Knowledge of standard processes (ITIL) o Incident Management o Change Management 
  • Knowledge on IT security countermeasures described in security schemes and best practices listed above
  • Candidate must possess conceptual and analytical problem solving abilities 
  • Must have excellent verbal and written communication skills and be able to author policy and procedure documentation as required in English 
  • Candidate must be able to partner and communicate with the business and IT to understand security requirements and/or concerns. 
  • Must be detail oriented, able to work and act independently. 
  • Must be organized and able to manage priorities with multiple tasks/projects. 
  • Have flexibility and be able to adjust priorities as necessary. 
  • Must be proactive and take initiative. 
  • Must be open to learning new security related solutions. 
  • Good team player, be willing to share ideas. 
  • Must have project management skills 
  • Off hours availability 
  • Some travel may be required 
  • Contact center operation

What's in it for YOU

 Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

  •  Day 1 HMO
  •  Meal & Transportation Allowance
  •  Rice Subsidy
  •  Clothing Allowance
  •  24/7 Teleconsult
  •  Free Psychologist Consultation
  •  In-house & Online Pharmacy
  •  Scholarship Program
  •  Retirement Fund
  •  Free Meal & Medicine (through Transcom’s Tap Card Rewards)
  •  Loyalty Incentives
  •  Accidental & Life Insurance
  •  Free Shuttle Service

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

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