HRBP Manager - Manila, Philippines

Location: Philippines, Pasig- Tiendesitas

Job category: Human Resources


Transcom is looking for talented individuals like you to join our awesome team! Be the next HRBP Manager for our Transcom Pasig site.

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

  • Day 1 HMO

  • Meal & Transportation Allowance

  • Rice Subsidy

  • Clothing Allowance

  • 24/7 Teleconsult

  • Free Psychologist Consultation

  • In-house & Online Pharmacy

  • Scholarship Program

  • Retirement Fund

  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)

  • Loyalty Incentives

  • Accidental & Life Insurance

  • Free Shuttle Service

Join our Transcom Family as an HRBP Manager!

  • The HR Business Partner is responsible for the overall day-to-day service delivery of all employee relations functions. The incumbent will also act as primary operations management partner of the Employee Relations Manager for all ER commitments in the assigned site.
  • Strengthen a culture which favours appropriate conditions to improve the organisational climate, ensuring that the policies and procedures established are implemented and understood by all employees.

  • Participate in the definition and implement the Human Resources Department's strategic plan and budget.

  • Plan, organise, manage and control the Human Resources Department's functions and activities, exercising effective leadership with the team under its wing, through transparent communication and by aligning objectives, delegating functions, assigning tasks, supervising and controlling the progress of processes and guiding and assessing their performance.

  • Guide human capital towards a model centred on processes which guarantee an adequate location of human resources in line with the work posts and profiles required.

  • Lead, control and manage all activities inherent to the development of Labour and Trade Union Relations, representing the Company and negotiating with the Works Council on all those matters related with elected workers’ representatives.

  • Propose improvements to the Organisation's Human Resources policy, optimising the Department's administrative and management processes, guaranteeing service quality and minimising Company risks.

  • Collaborate in the definition and implementation of the training model and the integral development of human talent.

  • Participate in the design and implementation of the incentives programmes which promote improvements in results.

  • Contact person for all matters relating to Human Resources. 

  • Resolve and report anomalies in policies or procedures at the work centre.

  • Ensure quality in the Department's processes, maintaining error-free payroll payments, recruitment management and social security.

  • Propose functional rotations of personnel and/or positions in the Organisation. 

  • Coordinate and supervise all matters related with occupational health and safety, ensuring the implementation of all affairs established by the Occupational Risk Prevention Department.

  • Coordinate and collaborate with the HR managers of the Regional Centres in order to exchange best practices.

  • Communicate conduct protocols to the team leaders so that they can notify them to their collaborators and foster compliance therewith.

  • Design, implement and coordinate measures aimed at establishing internal communication on an on-going basis, innovating effective strategies in order that the information is received by all employees.

What we are looking for:

To be successful in this role you must…

  • University diploma or degree (Law, Labour Relations, Psychology, Work Studies or similar).
  • Specific post-graduate training and/or work experience in Human Resources Strategic Management and Employment Law are an advantage.
  • Minimum three years' experience in the same capacity, preferably in the Contact Centre or similar sector in HR ratios.
  • Previous experience in HR IT solutions is an advantage.
  • With experience overseeing or supporting a content moderation campaign/account.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

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