IT Project manager

Location: Croatia

Job category:


We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists ambitious about making things work. We continuously evolve to be one step ahead by anticipating the newest technology and trends to improve the customer experience from reactive troubleshooting to active solution-finding. It is what we call Smarter People Experiences.
We are 27,000 customer experience specialists at 50 contact centers and a large network of home agents, delivering services to international brands in various industries across 20 countries in 33 languages. We are TRANSCOM!

Join our Transcom Family as a Project manager!

The Project Manager has the role of leading and documenting projects and internal processes. The Project Manager must have the ability to understand the viewpoints and needs of the stakeholders and capabilities and resources within SD teams and must ensure smooth and documented communication and set proper expectations. 

The Project Manager is in charge of risk management and resource management within the team. Also keeping track of all the team members, the projects they are working on, delivery time and role completion. 

  • Drive assigned projects from Scoping to Closure

  • Drive waterfall and agile projects following framework technology

  • Assemble Project Teams and Steering Committees when needed

  • Track work progress, budget and deliverables

  • Forecast workload and timeplan

  • Always look for efficiency improvements and potential cost savings

  • Track and manage change requests during and after the implementation

  • Lead scoping, BC creation when required

  • Ensure timely and efficient discussions, approvals and change controls

  • Ensure project documentation is compliant with the goals of the projects

  • Ensure approval processes are monitored and approvals are completed within expected timelines

What's in it for you!

  • A global role that puts you in an important part of our digital delivery
  • Working on an applications which some of them having 20k+ users
  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: conferences, training, and coaching on the job
  • Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
  • Opportunity to be innovative and pitch your own ideas
  • Multicultural communication and best practice sharing
  • Hybrid work location (Zagreb office + home office)
  • Christmas bonus
  • A minimum of 23 vacation days (growing with tenure and parent status)
  • Free parking space
  • 100% covered Multisport card/ Moontop benefit system and additional health insurance

.What we are looking for:

 ● Hands on experience with a great track record in delivering mid-high complexity projects either in-house or for the clients, preferably both

  • 3 years of experience in IT

  • Knowledge of Agile methodologies

  • Analytical and process driven mindset

  • Desire to improve our processes and inspire our business

  • Detailed-oriented and able to produce high quality project management documentation

  • Excellent communication skills and a team player attitude

  • Ability to work in a geographically and culturally diverse environment

  • Ability to report and present information to senior management and clients and ability to present projects in clear and concise manner, depending on the audience

  • Ability to prioritize between multiple projects and communicate effectively

  • Ability to meet deadlines and work under pressure

  • Fluency in English is a must (both written and spoken)

  • Other languages are a plus

What Life at Transcom is like!

We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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