Job category: General Administrative
General Services and Safety & Security
budget application, review of the purchases billing, performing the monthly close, and guaranteeing that
the procedures established by the Company are met.
preventive measures and implement them, where appropriate, and receive and manage maintenance
Communicating ideas and information on time, effectively and clearly so that the essential message
comes across and is fully understood, always promoting an open dialogue. The ability to use a variety of
media in a manner that engages the audience. Communicating the direction in which the organization is
developing in an appealing way and creating support for achieving TWW objectives.
Focus on the Client (internal and external)
Demonstrating a commitment to quality services, effectively interpreting the needs of external and internal
clients. Involves meeting client needs in an excellent and efficient manner; building productive client
relationships; taking responsibility for client satisfaction and loyalty.
Planning and Organisation Capacity
Determining objectives and priorities effectively; planning timely measures in order to attain stated goals.
Identifying and recruiting people and other resources in order to carry out a plan; allocating them in such
a way that the intended results are achieved. Involves monitoring the results of tasks, assignments or
Focus on Quality
Setting high demands with respect to the quality of one's own work and that of others; striving
continuously for improvements. Vigilantly watches over processes and services to ensure freedom from
errors, omissions, or defects. Initiates action to correct quality problems or notifies others of quality issues
Adaptability and Flexibility
Acting appropriately by expedient adaptation to changing environments, tasks, or responsibilities and to
different people, regardless of setbacks, disappointments, or opposition. Maintaining effectiveness when
experiencing changes in the work environment; adjusting effectively to work within new work s processes
Analytical and Resolutionary Thinking
Breaking a problem down into its component parts; describing its source and structure, understanding of
time sequences and the cause-effect relationships of actions. Seeking possible causes and gathering
relevant data. Providing wider or deeper understanding of situations or problems by applying another
frame of reference.
Building positive working relationships to facilitate the accomplishment of Transcom's objectives. Involves
the intention to form part of a team and work with others, as opposed to individualism or rivalry.
Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in
Motivational aspects (The profile which must be presented by employees)
— Positive attitude towards interpersonal dealings, service vocation and administrative and technical tasks.
— Remain motivated and keep a positive attitude under pressure.
— External selection: Minimum three year’s experience as a administrative or technical management of a
multi-centre company, performing similar tasks. Experience at companies belonging to the Contact
Centre sector is an asset.
Internal promotion: May also originate from any post if he/she complies with the required profile.
We are a global network of 30,000 customer service specialists, in 26 countries, passionate about delivering exceptional customer experiences. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
Apply and find out for yourself!
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