Project and Transition Manager with German language

Location: Croatia, Remote

Job category: Business Development

Language: English

Project and Transition Manager is responsible for understanding clients’ business needs, driving the implementation of new services, onboarding new clients and managing the overall performance through the transition/ hand-off to the operational account owner. Another key objective is to manage strategic internal projects including but not limited to opening new offices/sites, running improvement projects, Work at Home transition projects.

Join us as Project and Transition Manager!

What's in it for YOU!

  • You will become part of the Transcom, strong community that fosters team spirit and collaboration on all levels of organization

  • Your ideas are being implemented and recognized by team members and business partners

  • You can feel free to innovate, to learn, and also to make mistakes, as far as you transform them in lessons for the future

  • Your knowledge and initiative will be recognized and rewarded with independence in actions and trust

  • This is a remote position, but we will accept candidates from Adria region, Serbia and Poland

  • Successful, integrated, collaborative, diverse and engaged colleagues

  • A range of development programs and professional challenges will be just one of the benefits that await you

You will be responsible for

  • Lead business-critical changes/programs/projects.

  • Ensure seamless onboarding of new clients with superlative/smarter client experience.

  • Robust project management and delivery of projects within cost, quality and time constraints.

  • Manage end-to-end success of multiple, concurrent and complex projects, working with cross-functional teams.
  • Develop project plans using appropriate project methodology, defining key deliverables, responsible parties, and timelines.

  • Ensure projects are delivered within the respective cost, quality and timeline criteria.

  • Hold the project team accountable.

  • Create project status, update documents/ dashboards and effectively communicate status to project stakeholders, including risks, action items, decisions and documentation of meetings.

  • Lead implementations of new business, from scoping to project closure; transitioning new clients from concept to execution.

  • Develop and build client business relationships by delivering a positive new client onboarding experience.

  • The position requires effective leadership and business execution for the following key focus areas. 

We are looking for:

  • A university degree or equivalent higher qualification, preferably in Business.

  • Knowledge of the German language minimum C1 is mandatory

  • Be fluent in written and spoken (Business) English

  • Have 2+ years of project management experience leading and managing business projects

  • Be able to travel up to 30% of the time

  • Strong sense of ownership, interpersonal and collaboration skills and success working in a global, virtual team environment.

  • Experience in executing complex customer-focused initiatives from scratch to scale, including new business implementations.

  • Manage expectations of internal and external stakeholders across organizational levels, including leading virtual teams without line reporting.

  • Be able to see the larger picture while maintaining attention to detail.

  • Strong ability to set priorities and timelines, yet be flexible throughout the project lifecycle.

  • Strong written and verbal communication and presentation skills, including presenting to internal and external leadership.

  • Broad understanding of key metrics, processes and best practices in the CX space.

  • Bring experts from a matrix environment together to create an effective team

  • Proficiency with Project management tools and office suite

Good to have:

  • Dutch or Crotian/Serbian, Bosnian proficiency is an advantage.

  • Prior experience with Smartsheets and Google Suite.

  • Prior experience in Outsourced Customer experience industry/Shared services/in-house customer operations.

  • Master’s degree

  • Project Management Certification: PMP, Six Sigma, or equivalent, or willingness to secure certification in the first 6 months

Do you feel that you’re not a 100% perfect match and you are not meeting the full list of our expectations? Give it a try!

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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