Location: Philippines, Pasig City, Tiendesitas
Job category: Operations
Transcom is looking for talented individuals like you to join our awesome team! Be the next Quality Assurance Manager for our Transcom Manila site.
The purpose of this role is to manage daily operations of the Quality Analytics and Performance Improvement Department to ensure world-class service delivery through insights and analytics. The Quality Manager (People Manager) is responsible for driving continuous and process improvement in the campaign that result to improved performance and increase in Transcom revenue in producing improvement and cost efficiency insights.
Essential Duties & Responsibilities:
Insights and Analytics
Job Specifications (Qualifications, Skills and Experience):
What's in it for YOU
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
What Life at Transcom is like
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
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