Location: Philippines, Pasig- Tiendesitas
Job category: Operations
Transcom is looking for talented individuals like you to join our awesome team! Be the next QA Analyst for our Transcom Pasig site.
Join our Transcom Family as a QA Analyst
The QA Analyst provides Quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client requirements are met. Investigations, reviews, recommendations, and communication are primary functions. The primary role of a QA Specialist is to monitor, listen, record, and evaluate agent phone calls according to the defined rules and processes of Transcom; improve customer satisfaction, and act proactively by providing feedback to Operations regarding agent performance. The QA Specialist will ensure the required number of audits for the campaign is completed and the feedback provided to Operations is complete and accurate.
What's in it for YOU:
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Free Psychologist Consultation
In-house & Online Pharmacy
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Accidental & Life Insurance
Free Shuttle Service
What Life at Transcom is like:
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
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