The Recruitment Manager is responsible for the overall service delivery of all talent acquisition functions by collaborating with operations, strategically planning and allocating resources as well as executing agreed action plans in order to meet growth and attrition requirements. The incumbent will also act as primary liaison and point of contact between the business and the Recruitment Department.

The Recruitment Manager is also responsible in ensuring we hire and retain candidates that are capable of delivering excellent customer service. The HRM will also support the objectives of other HR teams, such as Business Partner, Compensation & Benefits, Payroll, Legal, and Employee Relations.

 

Role Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

• Oversee a team of Supervisor, Sr. Recruiters and Recruiters to make sure that processes are carried out effectively and efficiently.  
• Ensure that the all direct reports receive constant training in order for them to be successful in their roles 
• Ensure that the team adheres to all the policies and procedures of the company
• Ensure alignment with the client’s objectives by organize catch up sessions to ensure that the team is apprised of all the changes and updates in the hiring plan
• Partner with all other stakeholders and ensure the team’s awareness and compliance to other support groups policies and procedures 
• Respond to all queries related to the hiring process and policies
• Continuously learn ways to improve recruitment process in order to better address the needs of the organization 
• Ensure that the team is equipped with all the tools necessary to execute company strategies and objectives
• Understand the role and contribution of other functional groups and how Recruitment impacts and is impacted by other functions.
• Other duties, as assigned

 

To qualify for this role, you must:

• Has a university degree and/or proven competencies in HR management, Recruitment and Sourcing
• Has a proven and successful track record of effective leadership in HR 
• Has in depth knowledge of HR tools that can be used for Recruitment and Sourcing
• Has a good understanding of CRM best practice
• Has a good understanding of competitive behavior and market trends
• Has experience working in a performance driven environment
• 3+ years of recruiting experience, with strong focus on high-volume hiring
• Be fluent in the English language

 

It will help if you have:

• Experience in the Call Center BPO industry
• Familiarity with applicant tracking systems and social media applications
• Experience using G-Suite and Microsoft applications

 

To be successful in this role you must have the following qualifications and characteristics:

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.  Preferably with experience in multinational company in a multi-cultural setting.
• Ability to collaborate, negotiate and manage client expectations 
• Working knowledge of the principles and practices of industries relevant to the client supported and Transcom’s growth goals.  Regularly applies principles, theories and concepts, and has the ability to determine a course of action based on these guidelines or operational requirements.
• Strong leadership, consulting and organizational commitment 
• Proven ability to work successfully in a team environment and handle pressure.
• Computer literate with basic knowledge of financial planning and analysis, forecasting using spreadsheet, and with advanced knowledge of Office tools.
• Highly organized and detail oriented.
• High level of maturity and sense of responsibility
• Highly analytical and must be results-oriented  with a strong foundation of integrity

 

About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via 50 global contact centers in 22 countries and our vast network of on-site and remote agents. 

We are passionate about people and look forward to meeting you!