This website uses cookies to technically implement the functions of our site. With your consent, we also use third-party services to improve the functionality of our website as well as for performance analysis and targeting/advertising purposes, which help us to improve our website. By clicking on "Accept all cookies" you declare your consent, which can be revoked at any time. Further information, in particular on the storage period and recipients, can also be found in our data protection notice & cookie policy.

aa TELCOM, CABLE & ss BROADBAND OPERATORS

Telco & Cable is part of our DNA.

Transcom was born out of Sweden’s most disruptive telco way back in 1995, and the shifting dynamics and innovation continue to excite us every day. A lot has changed since then, but our excellent service isn't one of them.

The whole world relying on you.

AI, IoT, AR, 5G, GDPR, ARPU. Think fast, act quick, personalize. The entire world working from home in an instant, all dependent on you. The more needed your services are, the higher the expectations from your customers. Reduce costs to stay competitive and increase self-service and automation to minimize both customer stress, and your churn.

Our solution.

We feel you. More than our empathy though, we’ll offer you our experience to help you excel. We know how even the smallest tweaks can have an immense impact on satisfaction and bottom line. Let’s team up to automate the simple and add value to the complex. That’s why we have over 8,000 agents worldwide, committed to making sure every single interaction brings more value to you and your customers.

Cost reduction

We love reducing and eliminating redundant processes. The only thing we love more is applying smart technology to accomplish that. And all in order to cut your costs and achieve your goals.

Revenue & retention

We value your customers just as much as you do, so we'd hate to see them leave. That's why we're close to them, understand their pains, and keep them happy with your brand. Training, planning and setting targets are key.

Increase NPS

When we solve your customers' issue directly, they don't just like it. It's the reason they recommend your brand to their family and friends. And it's the reason they come back again. And again. And again.

If they say it can't be done, talk to us instead.

A brilliant telco: "Transcom turned our cost center into a profit center"
+900,000 EUR per month
of additional revenue
5% of all service calls
converted into a sale
NPS and interval performance
remaining above target at all times
Read the story

Meet our services.

contact center woman with headset

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

Read more

Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

Read more

Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

Read more

Let's start something brilliant.