13 May 2022

CX is disrupting e-commerce competition

28 April 2022

Hyper personalization is becoming a key for CX success

28 March 2022

Customer feedback plus operational data equal a goldmine of insight

28 March 2022

Inspiring innovation and agile transformation

28 March 2022

Could "nudge theory"​ transform the way we design customer journeys?

25 March 2022

Enabling legacy systems for the digital age

24 March 2022

A brilliant online retail company: “Transcom transformed our customer service”

23 March 2022

Transcom tools to accelerate your CX transformation

23 March 2022

Five key steps to elevate your CX in 2022

23 March 2022

Which lessons from the holiday season 2021 can be applied to 2022?

23 March 2022

Managing Black Friday and seasonality without calling it a crisis

23 March 2022

Keeping customers satisfied during black friday and the holidays

23 March 2022

Smart partnerships could create a new future for department stores

23 March 2022

Live online shopping - the new customer experience

23 March 2022

Customer experience - why it's imperative right now?

10 March 2022

WFH and Hybrid are with us forever, but this is why the physical contact centre remains an important part of your CX Strategy

24 February 2022

Where big data meets small data

24 February 2022

How can we apply behavioral economics to the customer journey?

24 February 2022

Super Agents are critical for great customer relationships

18 January 2022

Transcom Named a Top 100 Company to Watch for Remote Jobs in 2022

30 November 2021

Increasing conversion rates by 157% for a brilliant bank

30 November 2021

Transcom meets hyper growth of a brilliant tech startup

30 November 2021

Transcom builds center of excellence for a brilliant global fintech

30 November 2021

Transcom is a strategic CX partner to this brilliant tech company

29 September 2021

How Do We Start Measuring The True Value Of A Customer Relationship?

08 September 2021

Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

08 September 2021

Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

07 September 2021

Why Great Customer Experience Is Disrupting E-Commerce Competition

29 June 2021

Conducting KYC processes across 5 territories within a year for a brilliant bank

29 June 2021

Transcom is a strategic partner of a fast-growing cable provider

29 June 2021

Saving €500k per month for a brilliant telco

29 June 2021

Gamification boosts knowledge enhancement for an online travel provider

29 June 2021

Reducing the learning curve by 60% with gamification for a brilliant energy provider

28 June 2021

Delivering a schedule adherence of over 80% for a brilliant telco

28 June 2021

Launching WhatsApp for a brilliant white goods company

28 June 2021

Growing the social media community for a brilliant online fashion brand

28 June 2021

Increasing social media engagement by 5x for a brilliant online streaming company

28 June 2021

Increasing sales by 20% in 4 months for a brilliant bank

28 June 2021

Generating additional revenue for a brilliant telco

28 June 2021

Turning a cost center into a profit center for a brilliant telco

25 June 2021

Cost Reduction of 30% for a brilliant white goods company

25 June 2021

Fully automating the case assignment process for a brilliant telco

25 June 2021

Increasing performance and reducing cost for a brilliant bank

25 June 2021

Increasing FCR by 43% with VR training for a brilliant telco

24 June 2021

Brilliant energy provider cuts cost with automation

22 June 2021

Growing fast with a brilliant credit card company

26 May 2021

Reimagining retail for the post-pandemic business environment?

18 May 2021

Transcom PH donates desktop computers to ‘Connected Women,’ an NGO empowering women in the workforce

14 January 2021

Transcom Tayo Stories - Christmas Tree of Hope

12 January 2021

Transcom Named a Top 100 Company to Watch for Remote Jobs in 2021