Location: Philippines, Bacolod City
Job category: Operations
Transcom is looking for talented individuals like you to join our awesome team! Be the next Operations Sales Coach (BPO/ Call Center) for Transcom.
The Sales Coach will be focused on facilitating huddle trainings about product knowledge and sales behavior best practices. The goal is to build agents confidence in the products and consultative sales behaviors. The Sales Coach will have continued support throughout their role.
The Sales Coach role is a campaign funded initiative to influence sales
performance and product
knowledge/awareness. Each site selected to participate in program has a
dedicated resource to champion the account’s products, services and
Essential Duties & Responsibilities:
Coaching & Mentoring
Coaching agents through STOP light sessions (i.e. side jack with agent)
Join Quality calibration sessions with Training & Operations to provide
In-Team and Program Collaboration
Job Specifications (Qualifications, Skills and Experience)
What's in it for YOU
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
What Life at Transcom is like
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available. We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
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