Transcom is looking for talented individuals like you to join our awesome team! Be a Reporting Analyst for our Transcom Pasig site. This role is responsible for supporting contact centre in reaching and exceeding performance targets and Client agreements by proactively measuring, tracking, analysing and reporting with actual and historical data. The position will be proactive by setting up accurate measurement matrixes and to have deep knowledge of the contact centre software, supporting management in executing their business decisions with a high amount of precision and consistency. 
 

Join our Transcom Family as a Reporting Analyst:

Report Creation

• Creation, maintenance and accuracy of all external, internal and ad hoc reports as required – Daily / Weekly / Monthly
• Creating all reports and initial analysis of variance; 
• Verify the accuracy of sources and formulas; 
• Verify reports in terms of plausibility; 
• Consolidate information into a manageable format.

Analysis

• Continuously monitors the accuracy and integrity of all data that is published in any report.
• Owner of reporting to the assigned campaign and cater to the needs by internal and external clients
• Provide the business the analytics needed to improve operational performance
• Reinforce and maintains data integrity across all campaigns in the region

 

Report Delivery

• Ensure that data is accurate and delivered on time based on SLA to all internal customers

Process Improvement

• To support the development and deployment of the agreed People – Process – Technology long-term strategy rollout
• Support Process Leads on process improvements and implementation.
• Suggest proactively on Reporting improvement areas which includes automation
• Support the business in terms of disputes on reporting 
• Always meet or exceed commitments when engaged in existing and/or new projects 
• Identify value-added opportunities to increase client revenues and work with marketing in their implementation

What we are looking for:

Educational Background:

• Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Others or equivalent.

Work Experience:

• At least 2 year(s) of working experience in the related field is required for this position.

Skills Requirements:

• Candidate must have an in-depth understanding and experience working with AVAYA CMS(with certification is preferred) 
• Required Technical Skill(s): MS SQL Server Reporting Services and/or MS SQL Server Analysis Services

 

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

 

What Life at Transcom is like

Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.​​​​​​​

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.