Job category: Customer Service Representative (CSR)
We believe the health and happiness of our people is central to our success as a business. Some of the perks of this job include great Team, private insurance, free fruit days and massages. *Are you curious & nimble? You are in the right place, so are we! We are looking for just the
right person to join our family, and just like in a family - we care about YOU!
What's in it for YOU!
Work experience in international company and multilingual team
Excellent atmosphere, friendly and diverse environment, teamwork
We believe the health and happiness of our people is central to our success as a business – to achieve this we offer free fruit days, massage
Internal training and career opportunities
Wide range of financial and in-kind benefits
Flexible work environment and working schedule
Casual dress code
Become an expert and provide an outstanding experience to our customers
Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
Use a variety of modern communication channels to offer the best possible service
Administratively process the customer experience cases via different computer applications
Fluent language skills in English and German
Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat.
Must demonstrate strong communication and interpersonal skills.
Requires basic software knowledge
Must be able to efficiently manage multiple projects and tasks at the same time.
Secondary school is required
It would be helpful to demonstrate these capabilities
Displays passion for and responsibility to the customer
Displays innovation in everything you do
A strong drive to complete tasks
Displays personal and corporate integrity
What life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we are driven by innovation and our passion for combining human talent with smart technology. As a part of our team, you will have the opportunity to grow and learn something new every day.
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