Back in 1995, Swedish investment company Kinnevik had a vision of founding a global customer service provider with big ambitions and brilliant clients. That's how Transcom was born. Within a decade, we expanded across Europe and soon after, kicked off work-at-home operations in North America, followed by business in the US, Canada and the Philippines. What made it possible? For one, a nimble attitude towards on, off, and nearshoring, which we call smartshoring. For another, endless curiosity, embracing cultures, and relentless commitment to our clients' success.
When you're relentlessly committed to clients, you need people who share your passion. That means not only attracting top talent and helping them grow their careers, but creating connections with every community you join. When it comes to people, our policy is open doors. Brilliant futures. Strong roots. So that we can build the brilliance together, as a team.
Our clients come from different industries, such as FinTech, Online Retail, Telecommunications, Travel, and Logistics, to name a few. Their customers have various needs, so we partner with them to provide services like customer care, technical support, sales, and more.
Depending on the client’s needs, our employees support them in different ways. Sometimes that means ensuring that a social media client's consumers are presented with the right content, in another case it might mean responding to a customer emailing about a faulty smartphone. Whatever our employees are focused on, they work together as one brilliant Transcom team.
Our people are our greatest strength. Ambitious, committed, savvy, and always looking for the best way to make sure the work gets done. Transcom people grow as much as they want. Go as far as they can. They work with the world’s most beloved brands from day one. And we make sure we're here for them, creating brilliant futures as we go.
When people join the Transcom team, doors open. Working with the world's most exciting brands, always learning and growing, connecting with their communities. We create brilliant futures - ready for the taking. Ready for you.
Global headquarters: Stockholm, Sweden
President & CEO: Jonas Dahlberg
Ownership: Transcom is a privately owned company. Altor Fund IV is the majority owner, alongside significant minority investor Gunilla von Platen, as well as key people from the Transcom management team.
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