After having exhausted contract negotiations, our client and another vendor decided to part ways, leaving a 400 FTE gap to fill in the network after their departure.
The client reached out to their existing contact center partner network, looking for someone to be able to ramp up capacity within a quarter.
Transcom was the only vendor that was confident to commit to ramping up 250 FTEs within the requested time frame to secure a successful transition without service interruption.
Step 1: Committed to ramping up 250 FTEs
Step 2: Transcom invested instead of the client
Step 3: Ensuring headcount commitments were met by assuring signing bonuses
Step 4: The launch of a third site in the Philippines
Because of Transcom’s commitment, the client was able to transition from their old vendor without any service interruptions. Our team managed to ramp up on time and meet all quality commitments. As a result of this initiative, Transcom became a part of this client’s strategic suppliers group.