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IT Help Desk Analyst

Location: Philippines, Pasig City, Tiendesitas

Job category: Information Technology (IT)

Language: English

Transcom is looking for talented individuals like you to join our awesome team! Be a IT Help Desk Analyst for our Transcom Pasig site. The emphasis in this role is to support end-users and ensure the continuity of IT services at all times in any of the Transcom’s site across Europe, North America and Asia according to ITIL standards. The initial role  is to support internal users with issues and request affecting Client Provided Applications.

As part of a multinational team environment, the Analyst investigates the reported incidents, provides remote resolution and fulfills requests.

Join our Transcom Family as a Customer Service Representative (CSR)

  • Remote resolution of technical incidents reported by end users regarding:
  • PC’s, laptops, printers, network connection, internet access, standard and client’s applications
  • Standard and client’s software installation, configuration and update
  • LAN and email support to end users
  • User management, file access permission management
  • Telecom Agent management
  • Provide phone and remote service assistance
  • Ensure all work is carried out and documented in accordance with required standards, methods and procedures
  • Execute maintenance activity according to the procedure, report status about the result, escalate any non-documented or non-standard issue
  • Real time monitoring of Systems and Network Events and escalation to proper resource
  • Maintain daily relationship with IT organizations and Business Customers
  • Escalate faults/query calls or trouble tickets to IT/Operations/Development Team/Service Delivery Second Line Support or Solution Delivery Development Teams and track until resolution

What we are looking for:

  • Candidate must possess at least a Bachelor's/College Degree in IT or equivalent
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Mircrosoft, ITIL, HDI Certifications are a plus
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

  • Day 1 HMO
  • Meal & Transportation Allowance
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Scholarship Program
  • Retirement Fund
  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)
  • Loyalty Incentives
  • Accidental & Life Insurance
  • Free Shuttle Service

What Life at Transcom is like

Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.


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