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CONSUMER DURABLES sh

Turning customers into fans.

When customers love your products, they keep coming back for more. They bring their friends and family. Because they trust that with your brand, they're getting the best. Exactly like you will with us.

Close to your customers.

Being close to your customers will keep them closer to your brand. You owe it to them to solve their issues quickly, fix faults before they require engineer visits, and listen to their needs. That's how you make sure they love your products forever. And ever. And ever.

Our solution.

We take care of your most important relationships by actively listening, analysing patterns, and understanding behavior. We translate that data into next-level know-how, so that you can invest in their experience the way they've invested in you. We’ve supported brands in the consumer durables space since 2012, adding multiple channels, improving customer journeys, and getting on the digital transformation train together across 19 European markets.

Analytics

We’re a curious bunch. Why do customers contact us? What’s behind their behavior? Why do they behave in a certain way? What trends do we see with products in different markets? The answers help us plan and improve.

Customer care

Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX. And we do it with extra thought, security and innovation. Expertise is implied.

Making data actionable

We love data, because data means insights. Insights mean we can improve. And improvements lead to a better experience for you, your customers, and our people.

If they say it can't be done, talk to us instead.

A brilliant white goods company: "Transcom reduced our cost by 30%"
-30% cost
or 2 million EUR in savings
NPS to 4.5/5
after significant increase
+30%p
conversion rate
Read the story

Meet our services.

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.