Being close to your customers will keep them closer to your brand. You owe it to them to solve their issues quickly, fix faults before they require engineer visits, and listen to their needs. That's how you make sure they love your products forever. And ever. And ever.
We take care of your most important relationships by actively listening, analysing patterns, and understanding behavior. We translate that data into next-level know-how, so that you can invest in their experience the way they've invested in you. We’ve supported brands in the consumer durables space since 2012, adding multiple channels, improving customer journeys, and getting on the digital transformation train together across 19 European markets.
We’re a curious bunch. Why do customers contact us? What’s behind their behavior? Why do they behave in a certain way? What trends do we see with products in different markets? The answers help us plan and improve.
Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX. And we do it with extra thought, security and innovation. Expertise is implied.
We love data, because data means insights. Insights mean we can improve. And improvements lead to a better experience for you, your customers, and our people.
We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.
Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.
We’ll bring our experts and our agile ways of working, you bring your ambitions.