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TRAVEL a & LEISURE f

Travel at, and for, your leisure.

For an already dynamic industry, the challenges facing hospitality have never demanded such agility. Changing regulations. Growing expectations. Managing the local and the global.

Exploration without limits.

We all crave connection, discovery, and we always need to rest. In these uncertain times, agility and top-notch service are the key to providing travelers with stability and unforgettable experiences.

Our solution.

Never before have so many longed so much to travel. The world is waking up, so now is the time to thrive. That means creating customer experience that can't be matched. Efficiency in operations and lower TCO go without saying. And we'll go above and beyond to help you excel again, just like we’re already doing for some of the most exciting, up-and-coming brands out there.

Analytics

We’re a curious bunch. Why do customers contact us? What’s behind their behavior? Why do they behave in a certain way? What trends do we see with products in different markets? The answers help us plan, develop, and improve.

Omnichannel care

Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX. And we do it with extra thought, security and innovation. Expertise is implied.

Compliance

There's no regulation or policy we don't know by heart. How come? Identifying and preventing fraud comes as second nature to us, just like providing unparalleled CX to your customers. It's what helps them choose your brand over any other.

If they say it can't be done, talk to us instead.

A brilliant travel provider: "Gamification really helped us boost performance"
+15% knowledge enhancement
shortly after implementing a gamification solution
85% correct response rate
across 140 employees, 15,000 games, and 60,000 questions answered
Increased employee satisfaction
as trainings were perceived to be a lot more fun
Read the story

Meet our services.

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.