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UTILITIES fffh

Utilities for the modern world.

Keeping things running smoothly - that's the name of the game. Doing it using automation and optimisation? That's where it gets interesting.

Cyber threats, unfamiliar ground, regulations.

And a raised bar in customer experience, driven by innovation. The road to the future is paved with uncertainty and new beginnings, and it's up to you to keep your eyes on the horizon. Finding your way can be tricky, which is why you need the best by your side.

Our solution.

It can always be more efficient. We can't stand whatever is redundant, so we eliminate it with smart technology. Do you know how much automation can lower cost and improve key processes? As much as it can improve customer experience. This combo is what it takes for your business to grow. Join the 20 European utility brands who already trust us to deliver the best CX possible.

Compliance

There's no regulation or policy we don't know by heart. How come? Identifying and preventing fraud comes as second nature to us, just like providing unparalleled CX to your customers. It's what helps them choose your brand over any other.

Cost reduction

We love reducing and eliminating redundant processes. The only thing we love more is applying smart technology to accomplish it. And all that in order to cut your costs and achieve your goals.

Continuous improvement

We don't only fix what's broken. We anticipate and continuously improve. One process after the other. Because that's how some brands stay ahead of others, especially the ones we're behind.

If they say it can't be done, talk to us instead.

A brilliant energy provider: "Transcom reduced the learning curve by 60% with gamification"
-60% learning curve
After only 4 weeks, agents that participated in the gamification project performed on all KPIs at the level of those with 10 weeks of experience
-63% AHT for new hires
With a possible 600 questions, the average agent answered over 1,900 questions in a period of six weeks
Read the story

Meet our services.

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.