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ONLINE RETAIL ss

A one-stop shop for online retail.

In such a dynamic industry, we know how important it is to be nimble and efficient. No matter how quick you grow, we'll stretch. No stress.

The next retail revolution.

That means exciting, but fast-changing times for you. Creating a competitive cost structure and providing the customer experience your consumers expect is what will set you apart. And it has a lasting impact.

Our solution.

We've been growing together with the most disruptive online brands, both those new to the e-commerce world and industry leaders, and we know that each step of the online journey matters. Our experience is global. We work with online retail players in 28 locations in 16 countries, supporting their customers in over 20 languages. From providing the best care and support to applying cutting-edge tech, we make each customer experience no less than brilliant.

Peak management

Scaling up and down. Ramping in the blink of an eye. Flexing and stretching however much you need. This is our strength, and we've got you covered when it comes to what matters most to your customers.

Sales conversion

A flaw in your customer journey? No worries. We'll find the gap your customers are falling through and make sure they stick around. One purchase after the other. And all over again.

Brand ambassadors

We are as passionate about your brand as you are. And we'll make sure your customers feel that in every single interaction, so that they'll want to keep coming back for more.

If they say it can't be done, talk to us instead.

A brilliant e-commerce company "Transcom transformed our customer service"
+33% CSAT improvement
within the first 2 months of partnership
-33% AHT
8 weeks after integrating customer service and e-commerce processes into a SaaS platform to provide better visibility and reporting
+25% productivity per hour
after launching a BI solution to provide real-time insights and enable data-based enhancements and development
Read the story

Meet our services.

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.