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IT Service Delivery Specialist

Location: Hungary

Job category: Information Technology (IT)

Language: English

We're now hiring an On-site IT Service Delivery Specialist  located in Budapest  to join our Information
Technologies team!

Join our Transcom Family as a IT Service Delivery Specialist!

  • Provides administration and maintenance of IT hardware and software in production in conjunction with the central IT Service Delivery team.

  • Provides additional support for all applications and technologies that are site, or country specific in conjunction with the central IT Service Delivery & Development teams.
  • Executes deployment of IT solutions.

  • Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.

  • Collaborates with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.

  • Participates in the operation and maintenance of departmental/cluster production and administrative applications.

  • Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance there with.

  • Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users.

  • Maintain close working relations with representatives of Contractors and Technology partners.

  • Provide support to users, incident resolution and advice on the correct use of the system.

  • Recover damaged or eliminated files from local desktop or laptop PC’s implementing preventive action in turn.

  • Maintain documentation for site infrastructure as part of the Configuration Management process and client/campaign technical infrastructure in conjunction with the TAM.

  • Perform other IT related duties as required.

What's in it for YOU!

  • International company culture based on work-life balance.

  • Informal and approachable management style.

  • Opportunity to be spotted for your career path.

  • Supportive workplace and team of staff, department and Corporate.

  • Continuous development through our diversified learning platforms that are led by training and our own Transcom University.

What we are looking for:

  • Minimum studies: Diploma or advanced vocational training in Information Technology. University training in Information Technology is an advantage.

  • Specific training and/or work experience in Networks and Communications is an asset.

  • Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.

  • IT experience in the BPO (Business Process Outsourcing)/Telecommunications sector is an advantage.

  • Experience in HW/SW installation.

  • Good understanding of data network technologies.

  • Good understanding of digital and IP telephony.

  • Good knowledge of Service Desk-, Incident Management or another problem reporting tool for help desk operations.

  • Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.

  • Operating Systems - Intermediate/High level.

  • Networks and Communications: Intermediate level

  • Periphery devices and components: High level.

  • Databases - Intermediate level.

  • English knowledge: B1 CEFR Level.

Availability for occasional business trips.

What life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we are driven by innovation and our passion for combining human talent with smart technology. As a part of our team, you will have the opportunity to grow and learn something new every day.

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