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Italian Service Desk Technician

Location: Hungary

Job category: Technical Support Agent

Language: Italian

You are looking for a Work at home opportunity? Look no further. Get a paid training and opportunity for further development too! Are you curious & nimble? You are in the right place!


What's in it for YOU!


  • Competitive salary
  • SZEP card for accommodation, catering, and leisure
  • Outstanding private insurance package
  • Home office possibility from within Hungary
  • Flexible work environment and working schedule
  • International team with great career opportunities
  • Professional trainings and excellent experience in customer care
  • T:University - an internal training system that will allow you to gain new knowledge for work and personal development
  • 100 % Work at home possibility within Hungary


Join our Transcom Family as Italian Speaking Service Desk Technician!

  • Become an expert and provide an outstanding support to our customers

  • Assess the nature of product or service issues and resolve basic to complex support problems - by Incident creation/categorization/prioritization.

  • Handle first level support contacts from customers and apply understanding and knowledge of supported systems / products and services to assist callers on technical matters

  • Administratively process the customer experience cases via a different application

What we are looking for:

  • Fluent language skills in Italian and English

  • Exceptional writing and speaking abilities to provide clear and empathetic customer

  • Candidate must be able to understand, and interpret technical concepts and apply logic and deductive reasoning

  • Must demonstrate strong communication and interpersonal skills

  • Requires basic software knowledge

  • Must be able to efficiently manage multiple projects and tasks at the same time

  • Secondary school is required

It would be helpful to demonstrate these capabilities

  • Display passion for and responsibility to the customer

  • Display innovation in everything you do

  • Displays personal and corporate integrity

  • Ability to identify, adapt and apply approaches in problem solving


What life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we are driven by innovation and our passion for combining human talent with smart technology. As a part of our team, you will have the opportunity to grow and learn something new every day.

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