This website uses cookies to technically implement the functions of our site. With your consent, we also use third-party services to improve the functionality of our website as well as for performance analysis and targeting/advertising purposes, which help us to improve our website. By clicking on "Accept all cookies" you declare your consent, which can be revoked at any time. Further information, in particular on the storage period and recipients, can also be found in our data protection notice & cookie policy.

Quality Assurance Engineer

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists ambitious about making things work. We continuously evolve to be one step ahead by anticipating the newest technology and trends to improve the customer experience from reactive troubleshooting to active solution-finding. It is what we call Smarter People Experiences.

Join our Transcom Family as a Quality Assurance analyst!
We are seeking a talented and analytical Quality Assurance Analyst with professional experience in testing web applications with a strong technical background and understanding of the software development life cycle.
Our ideal candidate will ensure product quality to meet the client's needs with the help of test plans, testing tools, and automated tests.
As the QA role plays an important part in our company’s product development process, even after the software has been delivered, the QA analyst will support our clients before and during user acceptance testing.


  • Write, review, maintain Test Cases, Test Sets, and Test Plans.
  • Execute Test Cases from Test Plans and analyze and document Test Results
  • Ensure that the acceptance criteria for user stories are testable and create test cases based on those criteria.
  • Effectively apply critical thinking and troubleshooting skills to efficiently identify the root cause of bugs/defects on projects or tasks of newly developed or previously released systems.
  • Perform manual testing like end to end, functional, regression, integration, acceptance, smoke, continues, and load testing.
  • Perform development, integration, execution, and documentation of automated tests/framework.
  • Ensuring that the project meets the client’s requirements and quality goals.
  • Identify, record, document thoroughly, and track bugs
  • Document and communicate the status of testing progress against plans, taking corrective action as necessary.
  • Create, review and maintain test reports and testing manuals. Track quality assurance metrics.
  • Investigate and analyze unique or customer-related issues relating to test failures.
  • Reproduction and validation of issues reported by the clients.
  • Ability to adapt to new testing strategies.

What's in it for YOU!

  • Career opportunities - growth within the company, both horizontal and vertical.
  • Personal and professional development: e-learning, training, and coaching on the job.
  • Comfortable atmosphere and supportive team - we strive for collaborative, informal vibes.
  • Opportunity to be innovative and pitch own ideas.
  • Multicultural communication and best practice sharing.

What we are looking for:

  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology or a related tech field
  • Minimum of 3 - 4 years of related work experience on IT projects as an IT quality assurance analyst, system testing tools, end-to-end, integration, and functional testing methodologies for web applications.
  • Experience in Test Automation, API Testing, Quality Testing, Test Engineering, and Performance Testing.
  • Good knowledge of QA testing methodologies and familiarity with software development life cycle
  • Strong analytical skills to create test cases for test plans for manual and automated testing.
  • Familiar with automation testing using multiple testing tools and technical testing approaches.
  • Experience in programming languages such as C#, Java, or Python
  • Basic knowledge of SQL, Developer tools (Chrome Dev)
  • Experience working in an Agile/Scrum development process and Behavior-Driven Development (BDD) Framework
  • Familiar with: SOAPUI or Postman, Jira, Confluence, Bitbucket, and Google workspace
  • Fluency in English is a must (both written and spoken). Other languages are a plus

Desirable Competencies:

  • Selenium Web Driver
  • Python unit test framework and Django framework
  • Javascript
  • Windows/Linux/Unix command line

Personal Characteristics:

  • Enthusiastic and proactive person, self-starter, eager to learn
  • Strong analytical and problem-solving skills; well-developed critical thinking skills
  • Ability to multitask and work under pressure
  • High degree of organization, individual initiative, and personal accountability
  • High focus on quality

What Life at Transcom is like!
We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support our clients, because we care about our clients! With that, we care about our local communities and continuously support them, we care about diversity, inclusion and sustainability, we care about our employees’ needs, careers, development and well being. Apply and find out first hand!

Share this job

More jobs like this

Transcom is looking for talented individuals like you to join our awesome team! Be a HR Compensation & Benefits Specialist for our Transcom

Philippines, Pasig City, Tiendesitas

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative(CSR) for our Transcom Pasig site. This role will focus on driving customer ...

Philippines, Iloilo City

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative(CSR) for our Transcom Pasig site. This role will focus on driving customer ...

Philippines, Pasig City, Ayala 30th