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Reporting Specialist (m/f)

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

Are you a data geek? We are looking for a colleague with an analytical mind, interested in designing intelligent dashboards for supporting our operations.


Join our Transcom Family as a Reporting Specialist!
Transcom operates a complex Business Intelligence environment that is constantly growing and improving. The Reporting Specialist needs to learn and understand the BI ecosystem and its components, and must be able to translate business requirements into functional dashboard designs in accordance with Transcom’s BI strategy.
The Reporting Specialist has the role of designing and delivering dashboards as per business needs. The Reporting Specialist must have the ability to understand the viewpoints and needs of both the business and development teams and must ensure smooth visualizations with optimal resource usage.
The Reporting Specialist shall gain knowledge of the available solutions over time and should help the business to select and design the optimal solution considering the process, available resources and associated costs.
The candidate should have a decent understanding of Transcom’s operating model and business processes related to data and reporting.


Responsibilities:

  • Understand business needs in-depth and have extensive knowledge about source systems used by Transcom
  • Gather, analyze and clarify requirements, obtain needed approvals from requestors
  • Design and develop dashboards
  • Participate in solution design discussions
  • Always look for efficiency improvements and potential cost savings
  • Participate in pre-UAT and UAT testing
  • Understand client, business, and technical teams, ensure buy-in from all stakeholders


What’s in it for YOU!

  • A global role that puts you in an important part of our digital delivery
  • Career opportunities - growth within the company, both horizontal and vertical
  • Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
  • Opportunity to be innovative and pitch your own ideas
  • Multicultural communication and best practice sharing
  • Hybrid work location (home office or one of our worldwide sites office)

What we are looking for:

  • Hands-on experience with Transcom’s reporting portfolio and operating model
  • Analytical and process driven mindset
  • Desire to deliver business value through dashboards
  • Excellent communication skills and a team player attitude
  • Ability to work in a geographically and culturally diverse environment
  • Fluency in English is a must (both written and spoken)
  • Spanish is nice to have
  • Other languages are a plus


What Life at Transcom is like!
We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support our clients, because we care about our clients! With that, we care about our local communities and continuously support them, we care about diversity, inclusion and sustainability, we care about our employees’ needs, careers, development and wellbeing. Apply and find out first hand!

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