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SecOps Engineer

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists ambitious about making things work. We continuously evolve to be one step ahead by anticipating the newest technology and trends to improve the customer experience from reactive troubleshooting to active solution-finding. It is what we call Smarter People Experiences.
We are 27,000 customer experience specialists at 50 contact centers and a large network of home agents, delivering services to international brands in various industries across 20 countries in 33 languages. We are TRANSCOM!

Join our Transcom Family as a SecOps Engineer!

This position is part of the team responsible for globally supporting the company’s security-related matters. The main essence of the role is to support the company in day-to-day security operations.


  • Responsible as part of a team for the day-to-day operation of the security infrastructure (network and server hardening, pen test, patch management, access control over multiple platforms and applications, network auditing) and responding to security incidents and requests.

  • Assist in providing audit responses that pertain to PCI DSS, ISO, and other regulatory requirements

  • Actively monitor events from intrusion detection systems and system logs and notify appropriate groups in case of threats or vulnerabilities for immediate corrective actions

  • Monitor security procedure requirements to ensure adherence to policy requirements and regulatory requirements

  • Respond and resolve all security incidents

  • Other duties as assigned

What's in it for you!

  • Career opportunities - growth within the company, both horizontal and vertical
  • Personal and professional development: e-learning, training, and coaching on the job
  • Comfortable atmosphere and supportive team - we strive for collaborative, informal vibes
  • Opportunity to be innovative and pitch own ideas
  • Multicultural communication and best practice sharing

.What we are looking for:

  • College diploma or university degree in the field of computer science

  • Minimum of 3 years of work experience in a similar global security position

  • Incident, Change, Request & CMDB Management

  • Windows/AD/OSx/Linux

  • Anti-virus (Symantec advantageous)

  • Log Management Tools (SumoLogic advantageous)

  • Vulnerability scanning (Qualys advantageous)

  • ITIL Foundation certified (v4) with 5 years experience of Incident, Change, Request & CMDB Management is requested.

  • Certified ISO auditor or similar would be advantageous but not essential

  • Fluency in English is a must (both written and spoken). Other languages are a plus

Personal Characteristics:

  • Strong customer service orientation

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong interpersonal and oral communication skills

  • Skilled at working within a team-oriented, collaborative environment

  • Ability to present ideas and solutions in both a business and user-friendly language

  • Highly self-motivated and directed

  • Keen attention to detail

What Life at Transcom is like!

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