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ss IT & TECH ss

IT & Tech makes the world go round.

Not only that, it makes it better, more connected, and more convenient. But if something should go wrong, you need it fixed, pronto. That's where we come in.

Smarter customers, smarter tech.

When product ownership is everything, you need to have a solid platform to make sure that people can help themselves for simpler issues or get first class personal support for more advanced ones. And you need to deliver this every time, whether it's Black Friday, Cyber Monday or a regular Wednesday.

Our solution.

Making lives easier is what we specialize in, and your customers deserve smooth experiences. Whether it's by fixing issues before they escalate, reducing waiting time or proposing products your customers will love. We have over 4000 agents working in this industry, on three continents, in 21 languages, making sure all the iconic brands we’re behind get just that. It all makes a difference for your brand perception. We’ll be here, making sure that no customer feels abandoned or frustrated.

Increase NPS

When we solve your customers' issue directly, they don't just like it. It's the reason they recommend your brand to their family and friends. And it's the reason they come back again. And again. And again.

Tech support

Reducing engineer visits and repairs doesn't just save time and money. It also increases customer satisfaction. And making lives easier is what we do, all in the name of enhancing your brand.

Analytics

We’re a curious bunch. Why do customers contact us? What’s behind their behavior? Why do they behave in a certain way? What trends do we see with products in different markets? The answers help us plan, develop, and improve.

If they say it can't be done, talk to us instead.

A brilliant tech company: "We awarded Transcom Vendor of the year"
+10%
improvement in average resolution time
+7%
increase in customer satisfaction
170,000 USD
in cost savings after contact center and vendor optimization
Read the story

Meet our services.

contact center woman with headset

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.