Transcom - Customer relationship and credit management outsourcing

Win Customers

We'll focus on helping you win customers and realize their full value.
Grow Business

We'll keep customers close and build loyalty through exceptional service.
Secure Revenue

Our credit management and debt recovery services will protect your revenue.

Case Studies

RiksTV

Transcom has helped RiksTV build and maintain marketshare in today’s pay TV market in Norway. Today its programs are watched in 25% of all Norwegian households.

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Orange

Handling almost 1.5 million interactions a month from centers in Spain and Chile, Transcom is supporting Orange's industry leading performance.

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Affinion

Transcom’s support has made Spain one of the top performing markets in terms of sales achievement for this global provider of customer loyalty programs.

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Menzies

A unique partnership between airline support service provider, Menzies Client Solutions Limited (trading as MCS), and Transcom…

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Obsidiana

Transcom is Obsidiana’s sole contact center provider, managing what the company acknowledges to be its most important customer channel – the telephone.

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TalkTalk

Our Manila-based customer management & collections operation has saved £15m in annual costs & delivered a 100% improvement in collections performance. Customer satisfaction & first time recovery have soared.

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Tele2

Tele2 chose Transcom as its customer management partner in 1997 when it launched as a diverse pan-European telecom service provider…

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VW Group

Trade Parts Specialists (TPS) – the UK auto parts operation launched by VW Group in 2006 – is now a major national business…

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Bravofly

Since 2009, Transcom has been Bravofly’s sole customer management partner, matching its global capability to the travel operator’s ambitious expansion plans. Today, Transcom serves Bravofly’s customers from contact centers in Croatia, Tunisia and Budapest.

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Advanzia

In 2009 Advanzia Bank chose Transcom as its customer service partner, relying on its ability to offer outstanding service at a competitive cost from its contact centre in Osijek, Croatia.

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